Last Updated: June 17, 2025

Refined Rides LLC, d/b/a Refined Rides (“Company,” “we,” “our,” or “us”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit refinedridesclovisnm.com or interact with our mobile-messaging program.

By using our services, you agree to the practices described below.

────────────────────────────────────────────────────────

1. Information We Collect

────────────────────────────────────────────────────────

We collect information that directly identifies you—such as your name, postal address, e-mail

address, telephone number, device identifiers, and payment-method details tokenized by our

gateway. We also collect:

*Commercial data** – purchase history, service preferences, feedback.

*Technical data** – IP address, browser type, referring URLs, pages viewed, time-on-page,

clicks, and similar analytics.

*Booking data** – vehicle make, model, year, color, and condition notes that you

voluntarily provide.

*SMS data** – mobile number, opt-in date/time, carrier, opt-in IP address, and any message

content you send (e.g., STOP, HELP).

> **No mobile information will ever be shared with third parties or affiliates for marketing or

> promotional purposes.**

We do not knowingly collect information from children under 13 and we do not buy personal

data from brokers.

──────────────────────────────────────────────────

2. How We Use Information

──────────────────────────────────────────────────

We use your information to:

* deliver and personalize detailing services;

* process payments and send receipts;

* send appointment reminders, order updates, promotions (≤ 4 SMS or e-mails per month), and

other communications;

* respond to questions and support requests;

* analyze and improve our website, products, and customer experience;

* detect, investigate, and prevent fraud or misuse;

* comply with legal, regulatory, or contractual obligations.

──────────────────────────────────────────────────

3. Cookies & Similar Technologies

──────────────────────────────────────────────────

We use cookies, pixels, and local storage to remember cart items, understand user preferences,

and compile aggregate analytics. You may disable cookies in your browser, but some site

features may not function.

──────────────────────────────────────────────────

4. Sharing & Disclosure

──────────────────────────────────────────────────

We do not sell or rent personal information. We share data only with:

*Service providers** (hosting, payment gateways, SMS/CRM platforms) bound by confidentiality

agreements;

*Legal authorities** when required to comply with law or protect rights;

*Successors** in a merger, acquisition, or asset sale (with prior notice to you).

Mobile numbers and SMS consent data are never shared or sold for third-party marketing.

──────────────────────────────────────────────────

5. Security

──────────────────────────────────────────────────

Data is encrypted in transit (TLS 1.2+) and at rest where supported. We employ firewalls,

multi-factor authentication, and least-privilege access. No method of transmission or storage

is 100 % secure, but we follow industry standards.

──────────────────────────────────────────────────

6. Retention

──────────────────────────────────────────────────

We retain information only as long as necessary for the purposes stated in §2 or as required by

law, then securely delete or anonymize it.

──────────────────────────────────────────────────

7. Your Choices & Rights

──────────────────────────────────────────────────

*Access / Correct / Delete** – e-mail [email protected].

*Opt-out of e-mail** – click “Unsubscribe” in any message.

*Opt-out of SMS** – text STOP to 575-637-2339 (one confirming SMS will follow).

*Cookies** – adjust browser settings.

*Do-Not-Track** – we honor DNT signals.

──────────────────────────────────────────────────

8. California Privacy Rights (CalOPPA)

──────────────────────────────────────────────────

California residents may request (once per year, free of charge) a list of third parties to

whom we disclosed personal data for direct-marketing purposes in the preceding calendar year.

Submit requests to the address in §14.

──────────────────────────────────────────────────

9. Children’s Privacy (COPPA)

──────────────────────────────────────────────────

We do not market to, or knowingly collect data from, children under 13. If we discover such

collection, we will delete the data promptly.

──────────────────────────────────────────────────

10. Fair Information Practices & Data Breach Response

──────────────────────────────────────────────────

If a data breach occurs, we will notify affected users by e-mail within 1 business day and

co-operate with regulators as required.

──────────────────────────────────────────────────

11. CAN-SPAM Compliance

──────────────────────────────────────────────────

All commercial e-mails include our physical address, identify themselves as ads where

applicable, and provide a one-click unsubscribe link.

──────────────────────────────────────────────────

12. SMS / Mobile Messaging Privacy Addendum

──────────────────────────────────────────────────

Program Description – By providing your mobile number and checking the consent box, you

authorize Refined Rides to send recurring SMS/text messages for marketing and transactional

purposes (maximum 4 messages per month).

Msg & Data rates may apply.

Opt-Out / Help – Text STOP to 575-637-2339 to cancel (one confirmation SMS will follow).

Text HELP for assistance or e-mail [email protected].

Carrier Disclaimer – Wireless carriers are not liable for delayed or undelivered messages.

Security & Retention – SMS logs are stored on encrypted servers with restricted access and

purged in accordance with §6.

Eligibility – You must own the phone number used to enroll and be the age of majority in

your jurisdiction.

──────────────────────────────────────────────────

13. Changes to This Policy

──────────────────────────────────────────────────

We will post any changes on this page and update the “Last Updated” date. Material changes

will be highlighted for at least 30 days.

──────────────────────────────────────────────────

14. Contact Us

──────────────────────────────────────────────────

Refined Rides LLC

3821 Lew Wallace Dr.

Clovis, NM 88101

Phone: 575-637-2339

E-mail: [email protected]